GENERAL INFORMATION

The website and goods are provided by Cosmopolis Jewelry , a company registered in Greece with a registered address at Georgiou Kafantari 86, Agios Dimitrios, Athens, Greece (“we”, “us”, “our”). When we refer to “you” and “your” we mean the user of the website and purchaser of goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase goods from us. You should read these terms and conditions carefully before buying anything from this website.

We reserve the right to change the terms and conditions under which the website and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the goods or the website please email us at info@cosmopolis-jewelry.com

THE WEBSITE AND THE GOODS SOLD

Separate notices and disclaimers apply to your use of the website. By placing your order with us, you are implicitly accepting these terms and conditions and also agree to the notices and disclaimers.

We try to make sure that all information on the website, including descriptions of our goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the website.

ONLINE ORDERS

Payment in whole, by credit card, debit card or PayPal, is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form. Goods supplied by Cosmopolis Jewellery to customers remain the property of the Company, until paid for in full by the customer.

PRICES

Orders are subject to acceptance by the Company and to availability of the goods, and will be invoiced at prices set out in our Website at the time of purchase. All of our prices are listed in Euros (€) and you will be invoiced according to your choice.

If you are purchasing goods from any other country other than Greece, currency fluctuations and credit card charges may affect the amount billed on your credit card.

We may from time to time offer promotional discount codes (either directly or via third parties), which may apply in respect of any, or certain, specified items on the Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer, sale or discounts.

DELIVERY & SHIPPING

Free Delivery: when the total amount of the order is equal or over 100€ for Greece or 150€ for EU and the rest of the world.

Delivery time: 3-7 working days – Courier Company: DHL

We will deliver the goods ordered to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you provided us with is correct and accurate and that someone is there to sign for, and take delivery of, the goods.

Overseas deliveries: All deliveries to overseas addresses will be sent via DHL. Your tracking number will be emailed to you once your order is dispatched or earlier. You can check on the status of your order at any time by going to the DHL website and entering your tracking number.

International Deliveries: Please note, some more remote locations may take slightly longer than quoted. Again, parcels may need to be signed for in person so please ensure there will be someone at the delivery address to accept delivery (at home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time. Please note that the customer will be responsible for all duties and taxes incurred in the country of destination.

If your order is returned to us because the courier or postal service could not complete the delivery for whatever reason, then you will be responsible for the repeat delivery costs.

Shipping information: We aim to deliver all orders within 2-3 working days maximum. We will endeavour to dispatch all orders within 1 working day subject to product availability and clearance of payment.

Items being sold online should be available in stock, but if an item has just sold out we will notify you of this and inform you by email of the delivery time (this can take from 1 to 3 weeks if it has to be re-ordered and made especially for you.)

We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

PAYMENT DETAILS

We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard and PayPal.

 

RETURNS & EXCHANGES

You are entitled to return any item bought on Cosmopolis Jewelry , for any reason, within 7 days of the date of delivery.

To return an item, email sales@cosmopolis-jewelry.com quoting your Order Number and reason for return. For orders outside of the EU, Cosmopolis Jewelry cannot refund any sales tax or customs duties payable.

We request that all items are returned in their original Cosmopolis Jewelry packaging and in the condition in which they were received. We cannot accept returned items that have been broken, worn or scratched.

In the event of failure to return any item to us within the time limits stated, even though validly cancelled, we reserve the right to charge any costs of recovery of the goods.

To return an item, please send it back to the following address:

Georgiou Kafantari 86
Agios Dimitrios, 17343
Athens, Greece

We cannot accept responsibility for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Cosmopolis Jewelry’s discretion.

You are responsible for any carriage costs incurred in returning your jewellery. Please put the item in the original packaging and seal it securely.

Returning faulty goods: In the rare and unlikely event that you receive a damaged or faulty item, please follow the standard Returns Policy as detailed above.

Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Postage / shipping costs will be refunded on any faulty goods.

Where possible, items will be replaced on request but only where such items are deemed faulty and depending on stock availability.

Please note, it may be possible for us to repair items which broke or have suffered scratches. There will be a charge for this service, which is to cover the cost of shipping and any other repair costs incurred.

 

REFUNDS

Refunds will be made within 5 working days of receipt of the returned goods. All undamaged, correctly returned products will be credited to the original purchaser’s card / method of payment. Vouchers, earrings and customised products can generally not be replaced or returned. Once your order has been refunded, you will receive a notification email. This returns policy does not affect your statutory rights. If you have any questions on returns, please call us on +30 210 9768697 or send us an email to info@cosmopolis-jewelry.com

EXCHANGES

Exchanges can be made depending on stock availability.

 

QUALITY

All goods sold by Cosmopolis Jewelry meet statutory requirements. However, Cosmopolis Jewelry cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer. Please note that all items are hand-crafted from natural materials and as such their composition and colour may vary slightly from the image shown, in particular natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.

We only sell in our store Sterling Silver 925 Jewellery and you will never get any inferior quality.

 

PHOTOGRAPHY

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item. Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.

 

ONLINE CONTENT

Cosmopolis Jewelry assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Cosmopolis Jewelry expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

 

ONLINE PAYMENT

All payments on cosmopolis-jewelry.com are processed via an Piraeus Bank Payment Service Platform. Cosmopolis Jewelry assumes no liability whatsoever for the availability and functionality of this service. Cosmopolis Jewelry assumes no liability for any financial loss caused by the use of Piraeus Bank’s payment service. Piraeus Bank complies with the Electronic Commerce Directive.

 

CANCELLATION POLICY

Cancellation by you: If you would like to cancel your order, please contact us before you receive your ‘Dispatch email’ at info@cosmopolis-jewelry or call us on 0030-2109768697 quoting your Order Confirmation number. Please note, that once your item has been despatched we are unable to recall it and will no longer be able cancel it; in this case please see our Returns Policy.

Cancellation by us: We reserve the right to cancel the contract between you and us if: we have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 5 working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

AGREEMENT LIABILITY

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods. If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:

To make good any shortage or non-delivery; or

To replace any goods that are damaged or defective; or

To refund to you the amount paid for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

GOVERNING LAW

Each and every transaction carried out is deemed to be completed in Greece and therefore shall be governed by and interpreted in accordance with Greek Law and the Greek Courts shall have exclusive jurisdiction in relation thereto.

ENTIRE AGREEMENT

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions, or as an authorised representation about the nature or quality of any goods offered for sale by us.

We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

EVENTS BEYOND OUR CONTROL

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

OUR RIGHTS

We reserve the right to change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

INTELLECTUAL PROPERTY

Cosmopolis Jewelry is the operator of www.cosmopolis-jewelry.com . All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. These materials are owned by Cosmopolis Jewelry. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site. All rights are reserved, worldwide.

You are expressly prohibited from: reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the Website; and removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Cosmopolis Jewelry, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Cosmopolis Jewelry or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Cosmopolis Jewelry.

DISPUTE RESOLUTION

For any dispute that might arise between Cosmopolis Jewelry and the users from the use of the online shop www.cosmopolis-jewelry.com , an effort will be made for an amicable settlement after receiving a relevant written request on behalf of the user. Focusing on the need to reinforce the trust of the users so to buy through the online shop, Cosmopolis Jewelry, recognizes, accepts and welcomes the recourse to the online platform for Online Dispute Resolution –ODR, aiming to the online resolution of the disputes. Through the platform Online Dispute Resolution-(ODR) to the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show. The users as well as Cosmopolis Jewelry can file electronically their complaints and agree which entity from those listed on the platform and are recognized in every member state, wish to undertake the out of court electronic dispute resolution. Since the dispute cannot be resolved out of court, the dispute will be resolved with recourse to the competent civil courts which have territorial jurisdiction in each case.